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Practice Responsibilities

  • You will be greeted courteously
  • You have a right to confidentiality
  • You have the right to see your medical records subject to the limitations of the law
  • You will be seen the same day if your problem is urgent
  • You will be seen by your own doctor whenever possible
  • You will be informed if there will be a delay of more than 20 minutes for your appointment
  • You will be referred to a consultant when your GP thinks it necessary
  • You will be given the result of any test or investigation on request, or at your next appointment
  • Your repeat prescription will be ready for collection within 48 hours of your request
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
  • The Practice continually strives to provide an exemplary health care service for all patients registered with us.
  • In line with Government trends towards the rights of the citizen, the NHS encourages Doctors to produce individual Practice Charters. This is a wholly voluntary undertaking to which we are fully committed, as we believe that it will benefit both the Practice and the patient.
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